Our purpose
About GRMS
A public-service platform designed to make accountability easier to see and easier to trust.
Organization overview
Turning citizen voice into public value
The Enterprise Grievance Redressal Management System is a digital public-service initiative that helps people raise concerns through an official, structured, and trackable channel.
GRMS is designed to connect the right information with the right department at the right time. By making ownership, timelines, and outcomes clearer, the platform supports better experiences for citizens and better intelligence for institutions.
Responsive government begins when every citizen can be heard.
— GRMS service principleMission
Enable accessible, responsive, and time-bound grievance redressal through trusted digital public infrastructure.
Vision
Build a culture of public service where concerns lead to learning, improvement, and measurable outcomes.
Objectives
Simplify access, strengthen ownership, protect information, and create a consistent resolution experience.
Our core values
Principles that guide the platform
Fairness
Every concern deserves impartial consideration.
Transparency
Clear status and reasoned communication build trust.
Empathy
Service design starts with the citizen experience.
Integrity
Responsible stewardship protects people and institutions.
Improvement
Feedback is converted into better public services.
Inclusion
Every voice should have a practical path to be heard.
Impact at a glance
Progress that can be measured
Ready to make your concern count?
Create your citizen profile to use the upcoming secure grievance submission and tracking experience.