Transparent Tracking
Follow every status change with a clear, time-stamped grievance journey.
Public service, redesigned
Every concern heard.
Every resolution tracked.
A transparent digital pathway connecting citizens with accountable public services. Submit concerns with confidence and follow meaningful progress from one trusted place.
Secure by designTime-bound actionAccessible to all
87%resolution rate
Protectedcitizen data
0+
Grievances received
0+
Cases resolved
0%
Resolution rate
0/7
Digital availability
About GRMS
Better services begin with listening.
GRMS helps public institutions turn citizen concerns into accountable action. The platform brings clarity to every stage while giving departments the information they need to improve service delivery.
From a first acknowledgement to a reasoned resolution, each interaction is designed around trust, inclusion, and measurable progress.
Discover our approachA shared commitment to accountability
Citizens deserve an official response, departments deserve actionable information, and communities deserve services that keep getting better.
One trusted channelClear ownershipVisible outcomes
Why choose GRMS
Built for confidence at every step
Purposeful design and strong governance turn a complaint into a constructive service conversation.
Department Routing
Structured categorization directs concerns to the responsible public authority.
Time-bound Resolution
Service timelines promote ownership, escalation, and accountable action.
Inclusive Access
Accessible, mobile-first experiences help more citizens participate confidently.
Data Protection
Security-focused controls protect citizen information throughout the process.
Actionable Feedback
Citizen feedback supports service improvement and institutional learning.
Find your service
Grievance categories
2,840 grievances
Public Health
Healthcare access, sanitation, public hospitals, and community health services.
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3,615 grievances
Water & Sanitation
Water supply, drainage, sewage, cleanliness, and waste-management concerns.
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4,250 grievances
Roads & Transport
Road conditions, public transport, traffic infrastructure, and street safety.
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2,190 grievances
Electricity
Supply interruptions, street lighting, billing services, and electrical safety.
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1,745 grievances
Education
Public schools, scholarships, educational facilities, and student services.
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1,580 grievances
Social Welfare
Pensions, benefit schemes, inclusion services, and community assistance.
Learn moreA clear path to resolution
How it works
Seven simple stages keep your concern moving and every responsibility visible.
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1
Register
Create a citizen profile using verified contact information.
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2
Submit Grievance
Describe the concern, select a category, and attach supporting evidence.
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3
Review
The submission is validated and routed to the responsible department.
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4
Assign Officer
An accountable officer receives the case with defined service timelines.
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5
Investigation
The department reviews facts, coordinates action, and records progress.
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6
Resolution
Corrective action and a reasoned response are communicated to the citizen.
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7
Closure
The outcome is confirmed, feedback is captured, and the case is closed.
Voices of the community
Trusted by citizens
Stay informed
Latest announcements
Service update
Expanded grievance category guidance published
Updated category guidance helps citizens route service concerns accurately and reduce avoidable processing delays.
Citizen advisory
Protect your grievance reference information
Citizens are advised not to share verification codes, passwords, or complete grievance records through unofficial channels.
Platform notice
Accessibility improvements scheduled
The public portal is adopting enhanced focus visibility, keyboard navigation, contrast, and screen-reader landmarks.
Need a quick answer?
Frequently asked questions
GRMS is a unified public platform designed to receive, route, track, and support the timely resolution of citizen grievances concerning participating public services.
Any eligible citizen or authorized representative may submit a grievance after creating and verifying a citizen account.
Provide a clear description, the affected service or department, relevant dates and locations, and supporting documents that help establish the facts.
After submission, a unique reference number is issued. The future authenticated citizen portal will display status changes and official responses.
Ready to make your concern count?
Create your citizen profile to use the upcoming secure grievance submission and tracking experience.